With so many options….
Opening up a CUCM C.D.R file is the epitome of “Opening a Can of Worms”. You will start with a comma-delimited file that contains multiple rows, each representing a call leg, or at minimum...
Measuring Cisco Collaboration User Adoption
Part 3: Measuring Cisco Collaboration User Adoption So you successfully have your Cisco Unified Communications (UC)/Collaboration solution running smoothly now. You’ve migrated off your legacy PBX, managed to port over what users think is...
How to Enable CUCM CDR Data Collection
This is a step-by-step guide for how to enable CUCM CDR Data Collection in your Cisco Unified Communications Cluster. CDR Data Collection is not enabled by default in CUCM. Enable CUCM CDR Data Collection...
The Growing Demand For Call Analytics
Part 2: The Growing Demand For Call Analytics Small data, big data – everyone asks for it and they often insatiably want more. Fortunately, with CDR reporting for Cisco Unified Communications, satisfaction is within...
Toll Fraud and Other Unauthorized Activity Detection
Part 1: Toll Fraud and Other Unauthorized Activity Detection What’s Toll Fraud? Toll fraud has been one of the oldest foes for a business or an organization, at least for as long as phones...