The Growing Demand For Call Analytics
Part 2: The Growing Demand For Call Analytics Small data, big data – everyone asks for it and they often insatiably want more. Fortunately, with CDR reporting for Cisco Unified Communications, satisfaction is within...
Toll Fraud and Other Unauthorized Activity Detection
Part 1: Toll Fraud and Other Unauthorized Activity Detection What’s Toll Fraud? Toll fraud has been one of the oldest foes for a business or an organization, at least for as long as phones...