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Fueling Better CDR Reporting

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CDR Reporting

With so many options….

Opening up a CUCM C.D.R file is the epitome of “Opening a Can of Worms”. You will start with a comma-delimited file that contains multiple rows, each representing a call leg, or at minimum...

Measuring Cisco Collaboration User Adoption

Part 3: Measuring Cisco Collaboration User Adoption So you successfully have your Cisco Unified Communications (UC)/Collaboration solution running smoothly now. You’ve migrated off your legacy PBX, managed to port over what users think is...
Fueling Better CDR Reporting - pt 2

The Growing Demand For Call Analytics

Part 2: The Growing Demand For Call Analytics Small data, big data – everyone asks for it and they often insatiably want more. Fortunately, with CDR reporting for Cisco Unified Communications, satisfaction is within...
Fueling the need for better CDR reporting

Toll Fraud and Other Unauthorized Activity Detection

Part 1: Toll Fraud and Other Unauthorized Activity Detection What’s Toll Fraud? Toll fraud has been one of the oldest foes for a business or an organization, at least for as long as phones...