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CDR Guy

Measuring Cisco Collaboration User Adoption

Part 3: Measuring Cisco Collaboration User Adoption So you successfully have your Cisco Unified Communications (UC)/Collaboration solution running smoothly now. You’ve migrated off your legacy PBX, managed to port over what users think is...
Enable CUCM CDR Data Collection - CUCM Administration

How to Enable CUCM CDR Data Collection

This is a step-by-step guide for how to enable CUCM CDR Data Collection in your Cisco Unified Communications Cluster. CDR Data Collection is not enabled by default in CUCM. Enable CUCM CDR Data Collection...
Fueling Better CDR Reporting - pt 2

The Growing Demand For Call Analytics

Part 2: The Growing Demand For Call Analytics Small data, big data – everyone asks for it and they often insatiably want more. Fortunately, with CDR reporting for Cisco Unified Communications, satisfaction is within...
Fueling the need for better CDR reporting

Toll Fraud and Other Unauthorized Activity Detection

Part 1: Toll Fraud and Other Unauthorized Activity Detection What’s Toll Fraud? Toll fraud has been one of the oldest foes for a business or an organization, at least for as long as phones...